Meet the Team - Wenger

Wenger Lu - Project Director


What is your role in the company, and why did you decide to be part of 4U Systems?

I have been working at 4U Systems over 10 years as the Vice General Manager & Project Director. I joined because I was attracted by its operation model and clients base. 4U Systems was established in 2006 and all the management staff have MNC background and aware of how they work. We provide professional service to our clients and at the same time, we can also learn a lot from them, especially their management skill and business operation. We always evolve with our client together.
副总经理兼项目总监.。到目前为止,已经在4U Systems工作超过十年,吸引我加入4U的主要原因是公司运营模式以及客户群体。公司成立于2006年,主要为在华外资企业提供IT技术及咨询服务,公司主要管理人员均有多年外资企业工作背景,熟悉外资企业运作方式,通过给客户提供专业的IT服务,我们也从客户那里学到了许多商业操作以及管理方面的经验,我们希望可以与客户共同发展及成长。

What is your experience of working before you started at 4U Systems?

Before 4U I had nearly 10 years working experience in the IT industry, beginning as a cabling engineer and progressing to network engineer, project coordinator, and then project manager. I have a deep understanding and technical background of cabling systems, network systems, security systems, audio-visual systems, IT rooms etc.
将近十年的IT行业工作经验,从事过系统集成工程师、项目协调员以及项目经理等各个岗位,对综合布线、网络、音视频、门禁监控以及IT机房有较深的知识掌握及运用。

What makes 4U Systems’ PM team so good? and describe the extra value they bring to clients and their projects

1. All our PMs are PMI certified Professional (PMP) with rich experience in project management; 
2. All our PMs are bilingual and communicate with our MNC clients very fluently and efficiently; 
3. We allocate 2 PMs for each project; one is the primary and another is a backup, when the primary PM is not available due to any urgent situation, the backup PM will take over the project without any interruption. 
4. We always have a review meeting for all the completed projects and document lesson learned as part of the company’s organization process. Also, we will generate best practices for certain projects and apply them to the next project we engage in to add extra value to the client. 
5. Our motto is to ensure that any project activity should have a client focus. We constantly consider client interests in whatever we do. We sincerely believe that our own interest can best be served only by first serving our clients’ interest. This single-minded focus of all project team members ensures that the developed product meets the client objectives.
  1. 公司所有项目经理皆持有PMP证书,对项目管理有较深的理解和经验; 
2. 为了便于和外资企业客户沟通及交流,所有PM均可双语沟通(中文+英文); 
3. 每个项目配备两名项目经历,一主一备,当第一项目经理因突发紧急情况无法继续工作,备份项目经理可以无缝衔接,确保项目顺利实施; 
4. 每个项目实施完成后,都会有项目回顾,总结经验教训及最佳实践,以便给今后实施的项目提供更好的服务和质量; 
5.客户关注。所有的项目活动均以客户为关注点,满足客户的利益诉求,以实现客户的目标为最终的项目目标。

What has been the most exciting/interesting project you have been involved in?

I believe our Accenture AV system project was definitely a very exciting experience I have been through. There is a lab area inside the Accenture office which is used to present up-to-date technology to their clients, thus putting a high demand for the quality and performance on the audio-visual system. The system’s concept design was developed by their French staff and their end user is from India - 4U is responsible for the system design development, optimization and localization. Communication between each party was a big challenge for us to prevent any misunderstanding. A lot of new technology was adopted for this project including a high resolution video system, voice tracing system for video conference and atomic glass for presentation. Due to the tight schedule, lead time was also a big concern. Eventually we successfully completed the project within the planned schedule and the site open on time. We learned a lot from this project not only from technical update but also management skill. Just as I have said before - we evolve with our client together!
做过这么多项目,埃森哲AV项目是我实施过的最有挑战性、最令人兴奋的项目。在埃森哲办公室内,有一块区域叫做实验室区域,专门用来展示及发布公司最新产品,这给AV系统的质量和性能提出了很大的挑战。AV系统的初步设计由埃森哲公司内部的法国工程师完成,最终用户负责人为印度人,4U负责系统的深化设计、方案优化以及部分产品的本地化选型,为了避免理解有误,沟通管理在此项目设计及实施过程中尤为重要。并且此项目在采用了一些在当时非常新的技术,例如高清视频传输、视频会议发言跟踪、雾化玻璃投影等。在各方的配合及努力下,项目顺利实施完成并通过客户验收。

How do you work with your PM team to ensure they can continue to learn & develop, while also making sure they deliver excellent service to clients?

Team building is always a major focus within our company. For the PM team, a weekly project review is held on every Friday and all the PMs will join in the meeting to share their project experience, issues they met and discuss how to resolve the problems. Every PM can learn a lot from others to ensure the same problem will never happen again. The best practice is also shared in the meeting to make sure we deliver the excellent service to the client. Regular project management training is also indispensable to ensure our PM methods are up to date, while at the same time promoting our PM professional capability.
团队建设是公司维系企业生命力及竞争力的主要形式之一。对项目管理团队,每周会召开所有项目经理参加的周例会,分享项目经验,探讨项目中遇到的问题及解决方法,互相学习,确保在项目中不会犯相同的错误,提高项目经理实际解决问题的能力。同时,定期组织成员参加项目管理方面的论坛及培训,不断更新知识点,以给客户提供更加专业的支持及服务。