A Brief Introduction of our Service Delivery Department (part 2)
4U Systems的服务及服务交付部门的简单介绍 (第二部分)
What are the biggest challenges in the job? How to overcome them?
The biggest challenge is resource coordination: Coordinating engineer availability for emergency responses during special time periods and also including the coordination of updating and renovation with total contracting, suppliers and equipment procurement.
How to overcome these challenges: We have many suppliers who can provide strong on-site or online support for us. At the same time, it cannot be separated from the support of various departments of the company and the hard work of the whole service department to respond to special emergency requests.
Some factors affecting service quality
关于供应商的大和小 The Size of Suppliers
Some customers tend to choose large-scale suppliers. They think that only when they are large-scale can they have perfect rules and procedures to ensure the quality of service. On the contrary, some customers tend to prefer small-scale suppliers because they think that only small companies can have flexibility in service and can give full support to customers. This reflects that customers want suppliers to have a certain size to increase reliability, but also want to maintain the flexibility of small teams. 4U Systems has both of these characteristics - years of industry experience has accumulated the ability of process to ensure service quality, while the company size is not too big to be rigid, it still maintains enough flexibility to meet the flexibility needs of customers. Our ongoing cooperation with WeWork fully illustrates this point.
关于供应商的新和旧 New vs. Old Suppliers
Some customers have long-term partners and have established long-term trust relationship with each other. Some customers will find new technology trends in the market and seek to introduce new suppliers. This reflects that customers want to maintain stability, but do not want to be eliminated by industry trends. In the process of establishing long-term cooperation with customers, 4U Systems will continuously track and evaluate the trends of new technologies, and timely introduce stable and reliable new technologies and schemes verified by the market.
关于供应商的本地化 Localization of Suppliers
Localized suppliers mean that suppliers have a better understanding of the local environment and have more localized resources, including channels and manpower. All of these will be related to the smooth implementation of the project, and also an important factor in determining the quality of service. At present, 4U Systems is headquartered in Beijing and has a branch office in Shanghai. Two teams are deployed to support the projects on both sides. 4U has been in operation in both places for many years, so it can provide localized services to both places and their surrounding areas.
关于供应商的报价和服务质量 The Quotation and Service Quality of Suppliers
There is a positive correlation between price and service quality. We provide high cost-effective service within our capabilities and in accordance with the actual needs of customers.